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Terms of use

Please read carefully the terms and conditions outlined herein.

By accessing and browsing the website of Vaillancourt Doors and Windows ("Vaillancourt", "Vaillancourt Inc." or "we"), you confirm your acceptance of the following terms and conditions (the "Terms and Conditions"). If you do not accept to be bound by these Terms and Conditions, please leave immediately.

We reserve the right to modify the above Terms and Conditions at any time without notice. The date of the last update is written at the bottom of this page.

1. Property notice

All content, information, data, photographs, images, videos, software, trademarks, logos, designs, publicity slogans and/or other Vaillancourt Doors and Windows material protected by copyright appearing on this website (the "Content") are the exclusive property of Vaillancourt Doors and Windows or the property of third parties who granted permission to use such Content on this website, or both. All Content is protected by Canadian copyright and trademark laws.

Unless prior written authorization has been given by Vaillancourt Doors and Windows, all content included on this website regarding products offered by Vaillancourt Doors and Windows in Canada is provided for informational and promotional purposes only.

You are not authorized to modify, reproduce, reedit, transfer, forward, transmit, publish, distribute or create derivative works of the Content without Vaillancourt Doors and Windows’ prior written consent. However, you may download, print or reproduce the Content for personal use and/or in other circumstances permitted by law, provided that you keep all copyright notices or other legal notices it may contain. All unauthorized use of the Content will be considered as a violation of Vaillancourt Doors and Windows’ intellectual property rights.

2. Limitation of liability

Vaillancourt Doors and Windows does not guarantee the quality, accuracy or completeness of any information on this website. Such information is provided in good faith, on an « as is » basis without any warranty or condition. The Content of this website may include technical inaccuracies or typographical errors. Furthermore, Vaillancourt Doors and Windows does not guarantee that the Content of this website will be uninterrupted or error-free, and will not be held responsible for any damage resulting from any virus, worm or other destructive or invasive computer program. At no time will Vaillancourt Doors and Windows accept responsibility for any direct, indirect, incidental, consequential or other damage resulting from the use of this website, or in connection with its Content. You are solely responsible for the use and/or the interpretation of all the Content of this website.

3. Links to third-party websites

This website may include links to other websites owned by third parties. Please be aware that Vaillancourt Doors and Windows has no control over the content of those websites. Therefore, Vaillancourt Doors and Windows can not be held responsible for the information contained on such websites, and does not offer any guarantee or make any declaration in this regard.

4. Sale of Vaillancourt Doors and Windows products

Vaillancourt Doors and Windows reserves the right to cease production of any products offered on this website or to modify any specification related to these products without notice and without incurring any liability.

5. Compensation

By accessing and browsing this website, you accept to compensate and exonerate Vaillancourt Doors and Windows, its subsidiaries, shareholders, directors, officers, employees, proxies and licensees for any losses, costs, damages, claims, penalties or other expenses (including reasonable legal fees) which may result from your use of this website or from any other alleged violation of the present Terms and Conditions.

6. Applicable laws

The present Terms and Conditions, as well as Vaillancourt Doors and Windows Privacy Policy, are governed and interpreted under the laws in force in the Province of Quebec and in Canada applicable therein.

7. Use of the masculine

Any references to the masculine gender on this website are used solely for purposes of readability and apply to all genres without discrimination.

Policy on the confidentiality of personal information

Vaillancourt Doors and Windows places utmost importance on all people’s right to privacy. For this reason, we have adopted the present confidentiality policy developed to protect your integrity and your right to protect your personal information.

This policy is intended to govern the collection and use of information 1) on our website (http://www.vaillancourt.ca) and/or 2) that you provide to us voluntarily through your use of any service offered by Vaillancourt Doors and Windows subject to any refusal that you may duly make known to us in this regard. It is intended to describe how we collect, use and disclose your personal information when you use our website and what your rights are in this regard.

1. What is “personal information”?

The expression “personal information” means any information which relates to a natural person and can be used, directly or indirectly, to identify that person. This may include your name, email address, telephone number, date of birth and financial information (including banking and credit card information).

It does not include your work information, such as your title, email address, work address or telephone number, which is personal information of a public nature.

2. What personal information do we collect?

When you use our website, we may collect the following personal information:

Your contact information, such as your name, address, email address and telephone number;
Information related to a hiring process, such as your résumé.

We strive at all times to limit the amount of personal information we collect to only what is strictly necessary for the purposes described under “What do we use your personal information for?” We do not knowingly collect personal information from minors.

3. Do we collect information through “cookies”?

We collect certain information through cookies and other tracking technologies (collectively, “cookies”) when you browse our website. Cookies are small text files containing a unique identification code that are automatically stored on a visitor’s computer. Session cookies track information while a visitor is active on a website and are kept in your computer’s memory only temporarily. Persistent cookies are kept on a visitor’s computer until they expire or the visitor deletes them.

The cookies we use do not collect any information identifying you personally but rather general information that we do not associate with your personal information.

We use essential and functional cookies so that you can browse our website, use its features and personalize your browsing according to your preferences (for example, your language preference). You may or may not consent to the activation of some of these functional cookies when you connect to our site. However, if you disable these cookies, your browsing experience may be affected.

We also use Google Analytics to collect information about your use of our website (for example, the pages you visit most frequently and any error messages you may encounter). This information is anonymous and used by us solely to improve the performance and functionality of our website. You may or may not consent to the activation of these cookies when you connect to our site. If you would like more information about cookies, we encourage you to visit the website All About Cookies or contact us as indicated in the “How to contact us” section.

4. How do we collect your personal information?

We collect your personal information directly from you, with your consent, when you contact us or fill out a form on our website. We may, however, collect your personal information from third parties with your consent or as permitted by law (for example, government agencies, financial institutions or other service providers).

5. How do we obtain your consent?

In general, we only collect, use and disclose your personal information with your consent. In some cases, however, the law provides that we may collect, use or disclose your personal information without your consent (for example, when we are required to disclose your information under a subpoena or court order).

By contacting us, voluntarily filling out a form with your personal information or browsing our website, you consent to the collection, use and disclosure of your personal information in accordance with this policy. If you provide us with the personal information of a third party, you declare that you have the consent or authority to allow us to collect, use and disclose that information in accordance with this policy.

Subject to certain legal or contractual restrictions, you may withdraw your consent at any time by contacting us as set out in the “How to contact us” section.

6. What do we use your personal information for?

In general, we use your personal information for the following purposes:

To provide our products and services to you;
To create, maintain and improve our business relationship with you;
To hire employees;
To fulfil our legal and regulatory obligations;
Any other purpose that is authorized by law or to which you consent.

a) Vaillancourt Doors and Windows surveys, contests and promotions

As part of administering a survey, contest and/or promotion, Vaillancourt Doors and Windows may, subject to any refusal expressed on your part, use the personal information voluntarily provided to it via communications or through participation in surveys, contests or promotions. Information collected for the latter purpose will be used primarily to contact you should you be a winner. Contests and/or promotions offered by Vaillancourt Doors and Windows may be subject to specific rules, which will be set out in greater detail at the time of launching any contest or promotion.

b) Other purposes

Vaillancourt Doors and Windows agrees not to use the personal information collected pursuant to this policy or applicable legislation for any other purpose without your prior consent to such use or in exceptional circumstances when Vaillancourt Doors and Windows believes in good faith that such use is required or permitted under law.

7. Who do we share your personal information with?

Your personal information is only made available to our employees and agents requiring access to it in the course of their duties. We may also share your personal information with third parties when required by law or with service providers (for example, our cloud hosting service providers). In the latter case, we exercise all due diligence to protect your personal information by adopting specific contractual measures and limiting the sharing of your personal information.

8. Is your personal information transferred outside Quebec?

The personal information we collect is hosted on secure servers that may be located outside Quebec, including elsewhere in Canada. We may also share your personal information with business partners outside Quebec in the course of providing our services. When your personal information is transferred outside Quebec in this way, we carry out a privacy impact assessment and enter into contractual undertakings to protect the confidentiality of this information.

9. How long do we keep your personal information?

We retain your personal information only for as long as is required to fulfil the purposes described in the policy or to comply with our legal and regulatory obligations. After this time, your personal information will be destroyed or anonymized.

10. How do we protect the confidentiality of your personal information?

The personal information that we collect is kept confidential in accordance with applicable laws. For example, if you choose to provide us with personal information by email or through a form on our website, we will use only the information that is strictly required in order to respond to or act on your message, and we will ensure that it is kept confidential.

We also take reasonable organizational, technical and physical measures to protect your personal information from unauthorized loss, theft, access, use or disclosure. For example, we ensure that access to our offices and computer equipment is restricted through use of multifactor authentication and biometrics and that our staff are trained to uphold the security and confidentiality of the personal information to which they have access.

11. What are your rights?

You have the following rights:

The right to access your personal information;
The right to have your personal information corrected;
To the extent applicable, the right to withdraw your consent to the use or disclosure of your personal information.

To exercise any of the abovementioned rights, please contact us as indicated in the “How to Contact Us” section.

12. Minors

Children or youths under eighteen (18) years of age (“Minors”) require authorization from a parent or guardian to participate in activities organized by Vaillancourt Doors and Windows, including any surveys, contests or promotions. Where such activities are intended specifically for Minors, authorization from a parent or guardian is expressly required.

Vaillancourt Doors and Windows does not collect or use any personal information concerning Minors without consent from a parent or guardian.

13. Links to other sites

This policy does not apply to third-party websites, including those that can be accessed through hyperlinks made available on our website. If you consult a third-party website, that website will have its own policies which we encourage you to consult before submitting any personal information. Vaillancourt Doors and Windows assumes no responsibility with respect to the information confidentiality practices or content of such sites.

14. How to contact us

If you would like to learn more about the protection of your personal information or would like to exercise your rights or make a complaint, please contact Sylvain Lafrance, Privacy Officer, at rrp@vaillancourt.ca.

15. Updates to the policy

Our policy may be updated from time to time to reflect legislative or operational changes within our organization. Although notification of updates may be provided, publication of the updated policy will be considered sufficient notice. Your continued use of our website constitutes your acceptance of this policy and any updates made to it.

Updated February 7, 2024.